Support Center
Welcome to the Piramida Support Center. Our goal is to provide you with the resources and assistance you need to make the most of our frozen fruits and vegetables. Whether you have questions, need technical support, or require assistance with an order, our support center is here to help.
Contact Information
How to Reach Us
You can contact our support team through various channels:
- 40-73-421-03-55
- info@piramidabusiness.ro
Business Hours
Our support team is available to assist you during the following hours:
- Monday to Friday: 8:00 AM – 4:00 PM
- Saturday-Sunday: Closed
Support Services
Technical Support
For any technical issues related to our website or your online account, our support team is equipped to troubleshoot and resolve problems promptly. Whether you are experiencing difficulties with logging in, navigating our site, or completing a purchase, we are here to assist you.
Order Support
Our support team can help you with any issues related to your orders. This includes assistance with placing, modifying, or canceling orders, as well as tracking your shipment and handling any problems that may arise during delivery.
Product Support
If you have questions about our products, including sourcing, nutritional information, and usage tips, our support team can provide the detailed information you need. We aim to help you make informed decisions and get the most out of our frozen fruits and vegetables.
Returns and Refunds
If you are not completely satisfied with your purchase, our support team is here to facilitate returns and refunds. Contact us within 30 days of receiving your order to initiate the process. We will provide clear instructions and support to ensure a smooth and satisfactory resolution.
Frequently Asked Questions
Yes, you can change or cancel your order within a specific timeframe after placement. Contact our support team as soon as possible, and we will do our best to accommodate your request. Please note that once the order has been processed for shipping, changes or cancellations may not be possible.
In the event you receive a damaged or incorrect item, please contact our support team immediately. We will require photographic evidence of the issue and will arrange for a replacement or refund promptly.
To return a product, contact our support team within 30 days of receiving your order. We will provide you with return instructions and assist you throughout the process to ensure your satisfaction.
Additional Resources
Community Support
Join our online community to connect with other customers, share your experiences, and find additional support. Participate in forums, read our blog, and follow us on social media for the latest updates and tips.
Thank you for choosing Piramida. Our commitment to quality and customer satisfaction drives everything we do. Should you require any further assistance, please do not hesitate to reach out to our dedicated support team.
We are here to ensure your experience with our frozen fruits and vegetables is exceptional.